1. Building confidence in the customer with the initial few statements
a) Variation in the Opening Scripts:
- Hi Linda. Thank you for contacting HP Total Care. My name is Preeti and I’m going to be your chat specialist for today. Please give a few moments to review your issue description details.
Customer: Sure.
Preeti: Thank you. By the way, how are you doing today?
- Hi Edward. Thank you for contacting HP total Care, your one stop technical chat support station. I am Rupang and I will be your chat support assistant for today. Allow me a few moments to read your issue description details.
Customer: Sure.
Rupang: Thank you. By the way, how are you doing today?
- Hi Harry. Welcome to HP Total Care Chat Support for All-In-One printers. My name is Gowri. I’m your technical support specialist for today. Could you give me a few moments to check your issue description details?
Customer: Sure.
Gowri: Thank you. By the way, how are you doing today?
